Refund policy

If for any reason you are not completely satisfied with your purchase, we accept returns. For domestic purchases, we accept returns within 30 days of the original purchase. 

Return Policy

Return requests must be made within 30 days of placing your order. After 30 days past purchase, we can’t offer a refund or exchange.

All returns must meet these requirements:

• Unused
  
• In the same condition that you received it, and
• In all of its original packaging

The following items are final sale and are not eligible for returns, refunds, or exchanges:

• Digital products
• Gift cards

If you would like to return an item, please email us at hello@goldenpupenrichment.com. You will be responsible for shipping the item back via a tracked mail carrier. We do not reimburse for the postage required to return.

All refunds will be credited back to the original form of payment. Shipping costs are not refundable.

If you do not see an answer to your question above or if your order has not yet been fulfilled, please contact us hello@goldenpupenrichment.com and our team will be in touch.

Defects, Damages & Exchanges

For damaged or defective items, please notify us within 14 days of receiving your package. Please include photos of the defects or damage in your return/refund request. 

We only replace items if they are defective or damaged. Email hello@goldenpupenrichment.com with "Defect / Damage" in the subject line. Please include:

• Name
• Order Number
• Photo of defect/damage

If you received the wrong item and need to exchange it, email hello@goldenpupenrichment.com with "Wrong order" in the subject line. Please include:

• Name
• Order Number
• Photo of all items received in your package (ONE photo with all items)

To exchange items beyond the reasons of defect, damage, or wrong items, the customer is responsible for the shipping cost of the exchange. Exchanges are dependent on inventory availability.